Producing milk and dairy products is an around-the-clock operation. If cows had an off button, we would have found it by now. That’s why we provide customer support 24/7.
Milk Moovement has a service-level agreement (SLA) of 1 minute and 30 seconds. Even though we have 90 seconds to respond, our median first response time is 32 seconds.
When a ticket is open, the median time to close it is 20 minutes. According to Leah Brossault, Customer Success Specialist here at Milk Moovement, the customer success team has specialized knowledge for various Milk Moovement regions and reporting. It is responsible for ensuring end-users have the tools they need to succeed.
Between staff knowledge and response time, the customer satisfaction rating is 95+%.
When contacting Milk Moovement for help, there’s always another person on the other side ready to assist.
Meet the Team
Name: Victor Oyedepo
Role: Customer Success Analyst
How long have you been at Milk Moovement: 10 months
Location: Winnipeg, Manitoba
Interests and hobbies: Reading, playing soccer, traveling, hiking, working out.
More about yourself: I have lived in Canada for close to a decade now, before this I lived and schooled in London, England. I graduated from the University of Manitoba in 2019. Secret talent, I write poetry. Working at Milk Moovement has been a pretty cool experience.
Name: Leah Brossault.png?width=424&height=282&name=MilkMoovement_0469%20(1).png)
Role: Senior Customer Experience Associate
How long have you been at Milk Moovement: 3 months
Location: Vancouver Island, B.C.
Interests and hobbies: Hiking, Baking, Reading Sci-Fi, Video Games
More about yourself: After living in Toronto for the past 10 years while working in the Mobile Gaming industry, my partner and I decided to move to Vancouver Island in the midst of the pandemic. Joining Milk Moovement has been an incredible opportunity - I’ve learned so much about the Dairy industry during my first three months at Milk Moovement, and I can’t wait to gain more knowledge!
Name: Carolyn Proteau
Role: Customer Experience Lead
How long have you been at Milk Moovement: 6 months
Location: Ottawa, Ontario
Interests and hobbies: Cooking, Skiing, Guitar (+ Ukulele, Banjo), Horseback riding (Western), Sewing
Name: Roger Michael
Role: Customer Experience Analyst
How long have you been at Milk Moovement: 10 months
Location: Vancouver, B.C.
Interests and hobbies: Guitar, Road trips, Hikes, Biking, Cooking, Soccer
Name: Iain MacLellan
Role: Senior Customer Experience Associate
How long have you been at Milk Moovement: 9 months
Location: Pictou, Nova Scotia
Interests and hobbies: Anything and everything dairy; especially showing and working with top-end cattle, dairy genetics, and dairy photo/video. As well as playing and watching many sports, music, and getting outdoors.
More about yourself: I have always worked in/around dairy, from a farmhand to working for my provincial department of agriculture, being a marketing and communications intern for a dairy genetics company, a dairy nutritionist, and now being in dairy with Milk Moovement. Working in dairy has been a big part of my work and personal life since I was a child.
Name: Brittany Holmes
Role: Customer Success Analyst
How long have you been at Milk Moovement: 3 months
Location: Kelowna, B.C.
Interests and hobbies: Road trips, Hiking, Travelling, Baking
Name: Elisabeth Sanford
Role: Senior Customer Experience Associate
How long have you been at Milk Moovement: 8 months
Location: Oxford, Nova Scotia
Interests and hobbies: Reading, Gardening, Knitting, Mushroom foraging
More about yourself: I lived most of my life in Southern Ontario but (like so many others) mid-pandemic my partner and I bought our first house and moved to Nova Scotia to live a life of fresh air, ocean, and thinking about cow puns.
