Who is behind customer support at Milk Moovement

Producing milk and dairy products is an around-the-clock operation. If cows had an off button, we would have found it by now. That’s why we provide customer support 24/7. 

Milk Moovement has a service-level agreement (SLA) of 1 minute and 30 seconds. Even though we have 90 seconds to respond, our median first response time is 32 seconds. 

When a ticket is open, the median time to close it is 20 minutes. According to Leah Brossault, Customer Success Specialist here at Milk Moovement, the customer success team has specialized knowledge for various Milk Moovement regions and reporting and is responsible for ensuring end-users have the tools they need to succeed. 

Between staff knowledge and response time, the customer satisfaction rating is 95+%.

When contacting Milk Moovement for help, there’s always another person on the other side ready to assist. 

Meet the Team

Grad Selfie-1

Name: Victor Oyedepo

Role: Customer Success Analyst

How long have you been at Milk Moovement: 10 months

Location: Winnipeg, Manitoba

Interests and hobbies: Reading, playing soccer, travelling, hiking, working out.

More about yourself: I have lived in Canada for close to a decade now, before this I lived and schooled in London, England. I graduated from the University of Manitoba in 2019. Secret talent, I write poetry. Working at Milk Moovement has been a pretty cool experience. 

 

Name: Leah BrossaultProfile photo for Leah

Role: Customer Success Specialist

How long have you been at Milk Moovement: 3 months

Location: Vancouver Island, B.C.

Interests and hobbies: Hiking, Baking, Reading Sci-Fi, Video Games

More about yourself: After living in Toronto for the past 10 years while working in the Mobile Gaming industry, my partner and I decided to move to Vancouver Island in the midst of the pandemic. Joining Milk Moovement has been an incredible opportunity - I’ve learned so much about the Dairy industry during my first three months at Milk Moovement, and I can’t wait to gain more knowledge!

 

IMG_0686Name: Carolyn Proteau

Role: Customer Success Specialist

How long have you been at Milk Moovement: 6 months

Location: Ottawa, Ontario 

Interests and hobbies: Cooking, Skiing, Guitar (+ Ukulele, Banjo), Horseback riding (Western), Sewing 

 

Name: Roger MichaelProfile photo for Roger Michael

Role: Customer Success Analyst

How long have you been at Milk Moovement: 10 months

Location: Vancouver, B.C.

Interests and hobbies: Guitar, Road trips, Hikes, Biking, Cooking, Soccer 

 

Name: Iain MacLellanIain Headshot

Role: Customer Success Specialist

How long have you been at Milk Moovement: 9 months

Location: Pictou, Nova Scotia

Interests and hobbies: Anything and everything dairy; especially showing and working with top-end cattle, dairy genetics, and dairy photo/video. As well as playing and watching many sports, music, and getting outdoors.

More about yourself: I have always worked in/around dairy, from a farmhand to working for my provincial department of agriculture, being a marketing and communications intern for a dairy genetics company, a dairy nutritionist, and now being in dairy with Milk Moovement. Working in dairy has been a big part of my work and personal life since I was a child. 

 

Profile photo for Brittany HolmesName: Brittany Holmes

Role: Customer Success Analyst

How long have you been at Milk Moovement: 3 months

Location: Kelowna, B.C.

Interests and hobbies: Road trips, Hiking, Travelling, Baking

 

Name: Elisabeth SanfordElisabethS.Selfie

Role: Customer Success Specialist

How long have you been at Milk Moovement: 8 months

Location: Oxford, Nova Scotia

Interests and hobbies: Reading, Gardening, Knitting, Mushroom foraging 

More about yourself: I lived most of my life in Southern Ontario but (like so many others) mid-pandemic my partner and I bought our first house and moved to Nova Scotia to live a life of fresh air, ocean, and thinking about cow puns.